AI customer support developer tools
Every listing tagged support, A to Z: 10 tools across 1 category. Listed in alphabetical order, not ranked.
Ada
Enterprise AI customer service agent platform that resolves conversations and takes actions across channels and languages, with tools to test, analyze and improve the agent. HIPAA, SOC 2, GDPR and PCI DSS compliance and zero data retention with LLM providers. Pricing through a sales demo.
Decagon
AI agent platform for customer support and service across chat, voice and email in one agent. You write Agent Operating Procedures (AOPs) in natural language to define how it handles each workflow, then test, run experiments and read conversation insights before changes ship. Built for enterprises. Pricing through sales.
Forethought
AI agents for customer support, now part of Zendesk, that plug into the helpdesk you already run. They learn from past tickets and help center articles, resolve across chat, email, voice and Slack, classify and route tickets, and give your agents a copilot. Priced as a platform fee plus outcome-based fees, by quote; a Proof of Value replaces a free trial.
Freshdesk Freddy AI
Freshworks' AI for the Freshdesk helpdesk. Freddy AI Agent answers customer support conversations, with a session covering 72 hours of an email thread; Freddy AI Copilot helps human agents at $29 per agent a month. Every plan includes 500 AI Agent sessions once per account, then $49 per 100. Freshdesk Growth $19 per agent a month billed annually. 14-day free trial.
Gleap
AI-native help desk for software teams: in-app bug reporting and session replay plus Kai agents that answer customers, investigate tickets and open code fixes your team reviews; plans from $29/month.
Gorgias AI Agent
AI agent inside Gorgias, the helpdesk built for Shopify and ecommerce brands: it answers customer support and pre-purchase questions, tracks packages, edits or cancels orders and starts returns. Helpdesk plans are priced by tickets, not agents, from Starter at $10 a month for 50 tickets. AI Agent bills $0.90 per automated interaction on annual plans, $1.00 monthly. 7-day free trial with no card.
Intercom Fin
AI customer support agent from Intercom that answers customers across chat, email, WhatsApp, SMS, social and Slack, follows Procedures you configure, and can hand off to your team. It works on the Intercom helpdesk or alongside Salesforce, HubSpot, Freshworks, Front, Zoho, Gorgias and others. Billed per outcome: $0.99 per resolution or Procedure handoff, 50 outcomes a month minimum on another helpdesk; Intercom seats from $19 a month. 14-day free trial with no card. Fin Voice is priced through sales.
Kustomer
AI customer service platform and CRM with omnichannel support and workflow automation. Concierge is its customer-facing AI agent at $0.75 per engaged conversation; Envoy, AI agents for your reps, $50 per user a month. Enterprise and Ultimate plans are priced by sales.
Sierra
Conversational AI platform for enterprise customer service: one agent across chat, SMS, WhatsApp, email, voice and ChatGPT, in 59 languages. Ghostwriter builds or changes the agent from a plain description of how it should behave; monitors, experiments and observability track how it performs. Outcome-based pricing, through sales.
Zendesk AI agents
Zendesk's AI agents resolve customer support conversations across web, mobile, social, email and voice. You describe workflows in natural language, and they answer in 80+ languages. Included in every Zendesk plan with 5 automated resolutions per agent a month on Team plans and 10 on Suite Professional; extra resolutions $1.50 committed or $2.00 pay as you go. Suite Team $55 per agent a month paid yearly ($69 monthly). 14-day free trial.